Frequently Asked Questions

Everything you need to know about our products, shipping, and services.

What materials do you use?

All Lumora jewelry is crafted using ethically sourced 18k solid gold, platinum, and conflict-free diamonds. Our silver pieces use premium 925 sterling silver.

Do you offer international shipping?

Yes, we ship to over 50 countries worldwide. International orders are fully insured and shipped via our premium courier partners.

What is your return policy?

We offer a 30-day return policy for all unworn jewelry in its original packaging. Custom-engraved or bespoke pieces are final sale.

Does my jewelry come with a warranty?

Yes, every piece of Lumora jewelry comes with a lifetime warranty against manufacturing defects.

How should I care for my jewelry?

We recommend removing your jewelry before swimming, exercising, or applying lotions. Clean gently with the provided Lumora polishing cloth.